Frequently Asked Questions
Nuu Addition baby gift boxes and essentials are delicately created and put together for your ease, comfort, and practicability, hand packed in the UK. All our garments are designed from materials suitable for sensitive skin and long-lasting use. Our gifts are wonderfully presented and always include helpful items for new or expectant parents.
Yes you can! When you are at checkout, you will see the Billing address and Shipping address are separate. Be sure to enter the recipient’s address, in the Shipping section.
We do not include receipts in any parcels, so that they are ready to be gifted to loved ones.
We offer Express Shipping 1-3 working days for £3.95 and Next Day Delivery is £8.95. See our Shipping page for more information.
Yes, we offer Next Day Delivery on all our products. Your order must be placed before 1pm on a Monday to Friday.
Yes, we do deliver worldwide. See our International Shipping page for more details.
If you have a Gift Card, Discount code or Voucher/Coupon, complete your order as usual and proceed to checkout. Once you are on the checkout page, there will be a discount box, type your code in and click apply. Your Discount has now been applied.
All our methods of payment are secure. We accept MasterCard, Visa, American Express, Google Pay, Apple Pay, and PayPal. If you wish to use PayPal, you also have the option to use Guest checkout where you do not need to create an account. The option to Buy Now, Pay Later is available via PayPal as well. We also accept international credit card payments.
Sadly, we cannot deliver to maternity wards for health and security purposes.
If you would like to cancel your order, please contact us via email firstname.lastname@example.org or ring on 07907527216 within 3 hours of purchase, with your Order Number and Name. See our Return Policy for more information.
In the event that your gift has not arrived, email our team at email@example.com with your order details and we will look into it. Should your Tracking Number reveal that it has still not been delivered, we will give you the option for a redelivery or a refund.
Please also refer to our Terms & Conditions for more information
At Nuu Addition, our customers are the heart of our business, so we like to ensure ordering is done as smoothly as possible. If we have not answered your query above, please email our customer service firstname.lastname@example.org or sent a message via our social media.
We are always happy to help and make this new journey of a ‘nuu’ addition easier.